Look, we know things aren’t all that normal right now—alright, let’s be honest, things are weird (and for some even a bit scary) but we want you to know how much we truly care and how committed and prepared we are during this to be able to keep serving our community even better than before.
Your peace of mind and well-being are our first priority. Since the day we chose to stop seeing routine exams and focus solely on urgent needs only, we started working double-time re-imagining our space, adding new measures, and improving the flow of patient care to make your next visit here the same amazing one you’ve come to expect from us.
There are too many new things we’ve done to put on a single webpage and we’re adding more all the time. We just hope the information here will help inform you, puts you at ease, and gives you an idea of what you can expect the next time we get to see you.
All the love we have,

Return to ‘normal’ might take some time, but we can return to ‘safe’. Here’s what you can expect during your next visit…

Beginning May 1st, Governor Kate Brown lifted the order delaying non-urgent procedures for health care providers, as long as they can demonstrate they have met new requirements for COVID-19 safety and preparedness. Hospitals, surgical centers, medical offices, and dental offices that meet those requirements will be able to resume non-urgent procedures on May 1.

Medical providers will need to demonstrate they have the ability to:

– Minimize the risk of coronavirus transmission to patients and healthcare workers.
– Maintain adequate hospital capacity in the event of a surge in COVID-19 cases.
– Support the health care workforce in safely resuming activities.

Under the framework, medical providers must also demonstrate that they have an adequate amount of personal protective equipment (PPE) available for health care workers, following CDC guidance for the extended use or reuse of PPE. Hospitals must continue to report PPE supply levels daily to the Oregon Health Authority. Hospitals must also demonstrate adequate COVID-19 testing capacity when needed, including the ability to screen patients before non-urgent procedures, and follow strict infection control protocols.

Facilities that are ready to begin resuming non-urgent procedures will be required to do so gradually, in order to preserve capacity to treat COVID-19 patients.

We are going above and beyond the recommendations and adherence to protocol from both the World Health Organization and the Center for Disease Control so we are very confident our clinics are very safe to you and our team.

We also have staff that are wanting to work and have a long list of patients wanting to be seen.

Additionally, we continue talking to other health care professionals to learn best practices, share ideas and gauge our strategies compared to the industry.  Each practice has to do what they feel is right with some being more aggressive and some being more hesitant.  It’s been a great opportunity to connect with others in our field.

From the Oregon Board of Optometry and CDC: 

Regarding if we can see patients for routine care (wellness visits) Yes, if the visit does not require the use of PPE, and with appropriate screening for patients to prevent the spread of disease.

PPE includes facemasks, N95 respirators, gowns and eye protection. Should exam gloves or surgical gloves be in short supply, non-urgent and elective procedures requiring them would also be canceled.

Is social distancing required for health care providers that are still providing services? No. Health care providers that continue to provide services are not required to practice social distancing but providers should make every effort to protect patients, staff and themselves from COVID-19. Those efforts include imposing social distancing requirements for staff and patients for interactions that do not require close contact, screening patients for symptoms of COVID-19, imposing strict infection control practices for providers and staff, and using telehealth whenever possible. 

Can providers perform elective and non-urgent procedures without PPE while preserving infection-control practices for both patients and providers during the cancellation period? Yes, if it is safe to perform the elective or non-urgent procedure without PPE, and not using PPE for the procedure is consistent with applicable infection-control guidelines and laws.

We know the virus spreads through respiratory droplets and should not worry about it lingering in the air after a person leaves the room.  We need to protect ourselves through hand-washing, distancing and preventing droplets from reaching us or dwelling on surfaces. Here are the most recent messages from the CDC and the WHO.

1. We are requiring the wearing of masks for staff which are mainly to protect others from the person wearing the mask.  Paper masks are offered for patients who are not wearing their own.

2. Acrylic barriers are in place or available for all types of interactions.  They have been installed at the front desk and at optician desks as well as attached to pupillometers.

3. Temperature checks are performed on all staff before their shift and on all patients in the pretest room to assure privacy.

4. Credit card terminal and HIPAA signatures can be signed by staff with patient permission and portals are asked to be filled out ahead of time for new patients.

5. Hand sanitizing or hand washing is required upon arrival for staff and patients.

6. Disinfectants are used for touchless cleaning of glasses, handles, trays, etc.

7. Stations are at least 6 feet apart.

8. All patients are scheduled and let in as the door will remain locked.